If you have an issue connecting your device, use these tips to assist you with the process

iPhone Troubleshooting Tips

Tip #1

• After clicking FCPSOnboard in Wifi Settings, open Safari
• Go to a web site that you don't usually visit (such as CNN) and refresh the page multiple times until you see the enrollment page
• Continue where you left off

Tip #2

• Put phone in Airplane Mode  - swipe up and press airplane icon 
• Go to Settings > General > turn Wifi off then back on
• Choose FCPSOnboard and click Forget this Network
• Choose Fairfax and click Forget this Network
• Choose FCPSOnboard and continue where you left off
• Turn Airplane Mode off

Tip #3

• Remove profile from device if you have used wifi in FCPS buildings before using these directions: https://www.fcps.edu/sites/default/files/media/forms/byod-removing-profile-apple.pdf
• Start over with using the original instructions

Tip #4

• Open Google Chrome (install from App store if needed)
• Go to any web site and refresh the page multiple times until you see the enrollment page
• When you see that page, copy and paste the web site address into Safari
• Continue where you left off

Chromebook Troubleshooting Tips

• Make sure that your Chromebook is logged into you @fcpsschools.net account
• Make sure that your password has not expired.  After a password reset, log out of your Chromebook and log back in
• Remove your old profile if your device was connected to the network last year
• If you receive an error message in red on the last step, click on the down arrow under User Certificate and select a different certificate
• Reset your Chromebook to factory settings.  Make sure you back it up before you do this.